Refund and Returns Policy

Thank you for shopping with Organic Empire. We want you to have a satisfactory shopping experience with us. In case you need to request a refund, please review our refund policy below:

  1. Eligibility for a Refund:
    • You may be eligible for a refund if you meet one of the following criteria: a. You received a damaged or defective product. b. The product you received is different from what you ordered.
  2. Refund Request Process:
    • To request a refund, please follow these steps: a. Contact our customer support team via [email protected] within a few days from the date of delivery. b. Provide the order number, a detailed explanation of the reason for the refund, and any relevant photographs or evidence to support your claim. c. Our customer support team will review your request and respond to you within 2-3 business days.
  3. Refund Resolution:
    • Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
    • If your refund is approved, you may choose to receive a full refund or a replacement for the same product, depending on product availability. b. For incorrect or undelivered products, You will receive a full refund of the purchase price.
    • If your refund is rejected, we will provide a detailed explanation for the rejection and offer alternative solutions, if applicable.
  4. Refund Processing Time:
    • Once your refund is approved, we will process the refund within 2-3 business days.
    • The refund amount will be credited back to the original payment method used during the purchase.
    • Please note that the processing time may vary depending on your payment provider.
  5. Non-Refundable Items:
    • Certain items are not eligible for refunds. These items include, but are not limited to: a. Downloadable digital products b. personalized or customised items c. Perishable goods
  6. Return Shipping:
    • In the event that you are required to return the product to us, we will provide you with detailed return shipping instructions.
    • You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong product).
  7. Changes to the Refund Policy:
    • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further clarification regarding our refund policy, please feel free to contact our customer support team. Thank you for shopping with us!

Organic Planet Store,[email protected]